Refund & Cancellation Policy

1. Overview

This policy explains how cancellations and refunds are handled for WrestleMania 43 tour packages booked through WrestleFanent. It applies to all packages — Rookie, Never Seen 17, and Immortal — unless a specific exception is stated below.

2. Cancellation by You

Because your package involves third-party costs booked on your behalf (hotel rooms, event tickets, and group flight arrangements), cancellation refunds are tiered based on how far in advance of departure you cancel:

• More than 60 days before departure: 75% of amounts paid are refunded. The remaining 25% covers non-recoverable booking and processing costs already incurred on your behalf.
• 30–60 days before departure: 50% of amounts paid are refunded.
• 15–29 days before departure: 25% of amounts paid are refunded.
• Less than 15 days before departure, or after departure: No refund, as hotel, ticket, and flight costs are non-recoverable at this stage.

To cancel, email wrestlefanent@gmail.com from the email address linked to your booking, including your booking reference (visible on your My Journey page). Cancellation takes effect from the date we confirm receipt of your request, not the date you send it.

3. Advance Payments Are Non-Refundable Deposits

The advance payment secures your seat allocation and locks in package pricing. Where the cancellation tiers above result in the advance amount not being fully refundable, that portion is retained to cover the seat, hotel, and ticket allocation already committed on your behalf.

4. Cancellation or Changes by WrestleFanent

If WrestleFanent cancels your package for reasons within our control, you will receive a full refund of all amounts paid. If a change is required due to circumstances outside our control (see Section 8 of our Terms & Conditions), we will offer you a comparable alternative package where possible, or a refund proportionate to any part of the package that could not be delivered.

5. Refund Method & Timeline

Approved refunds are processed to the original UPI ID or payment method used for your booking within 7–14 business days of your cancellation being confirmed. Refund timing beyond this may occasionally depend on processing times outside our control on your bank or UPI provider's side.

6. Failed or Unverified Payments

If a payment could not be verified (for example, an incorrect UTR was submitted, or the payment was never received), no booking is confirmed and no refund obligation arises, since no valid payment was received against your booking. Contact us if you believe a payment you made has not been reflected correctly.

7. Traveller Substitutions

If you are unable to travel yourself but wish to transfer your booking to another traveller, contact us at least 15 days before departure. We will do our best to accommodate name changes, subject to any restrictions imposed by the hotel, venue, or airline involved, which may not always permit substitutions.

8. Contact Us

For any cancellation, refund, or booking change request, reach us at wrestlefanent@gmail.com or +91 99109 23086.